Date: 06 September 2010
Vacancy Details
 |
HR Multi Skilled Administrator |  |
 |
 |
|
 |
| Job Description |
|
The purpose of job will be to provide, as part of a team, a comprehensive, efficient and customer responsive HR and payroll administration service to clients. Keyresponsibilities Handle all incoming payroll/hr queries from clients To utilise the full range of service centre technology to transact changes in HR administration (pay changes, grade changes, cost centre changes, etc.); To provide accurate and timely data in response to payroll/hr queries; To assist clients in navigating their way around online HR service menus and transactions; To issue documentation and manage processes in relation to employment offers for clients; To ensure accurate and efficient transactions are made to HR data and to ensure that all relevant payroll activities are in line with monthly deadlines; Quality checking (under a quality control process) Monitoring sickness, and providing SSP calculations in liaison with clients to ensure accurate records and monthly payroll; Responsible for scanning personal data to ensure accurate personnel records are kept and comply with the data protection act; To compile management information on HR data and to maintain employment statistics and records; To maintain appropriate absence control systems. Management Required to manage own time effectively in order to complete their workload and meet deadlines; Create, maintain and promote a productive and supportive relationship with all colleagues; Work with the Head of Transactional Services to support business objectives. Measurement Feedback from internal stakeholders (360 degree feedback) and the external clients; Quality of advice Service levels met and enhanced. Other achievement benchmarks as agreed Equal opportunities |
| Qualifications |
| Essential Qualifications Demonstrable experience in a customer service role. Good standard of English and general education (Alevel; GCSE). Desirable Qualifications 1-2 years service centre experience. 1-2 years HR administration experience. Skills/Attributes Multi Skilled Representatives will possess the following skills and attributes: Excellent customer service and client focus; Excellent IT skills; Understanding of multiple clients HR policies and processes; HR systems experience; High level of accuracy; High level of numeracy to enable manual pay calculations to be performed; Proactive approach; Gives advice and shares knowledge; Ability to prioritise; Flexible approach to workload. Core competencies Communication. Motivation. Teamwork. Other requirements Ability to work flexible hours to meet service delivery requirements, as required. |
|
|
|
|||||||
 |
 |
